PlanetJune FAQ

Need help? You'll find it here!

When will you reply to my email?

Timeline: I try to respond to customer support requests on the following schedule (but please remember that the ‘PlanetJune customer support team’ is just me and I can’t always respond as quickly as I’d like).

  • Technical support – problems downloading purchases etc – 24 hrs
  • Pattern support – help with a pattern you’ve purchased – 48 hrs
  • General PlanetJune-related questions – 2 business days
  • Other questions – 5 business days

If you need my help regarding your order or have a question about one of my patterns, I’ll always respond to your emails! If you haven’t received a reply in a timely manner (see Timeline, above, for estimates), please remember to check your Spam folder for my email. Automated emails from my shop are sent from, but personal replies directly from me will come from (so please look out for my reply coming from ‘June at PlanetJune’)!

If your question isn’t regarding customer support or pattern support, please see Where can I get more crochet help?.

Related Questions:

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  • Quick Links: Crochet

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    Free PlanetJune crochet patterns

    Frequently Asked Questions

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    Free PlanetJune craft projects & tutorials

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