When will you reply to my email?
Timeline: I always try to respond to customer support requests within the following timeline (but please remember that the ‘PlanetJune customer support team’ is just me, and occasionally there are circumstances beyond my control).
- Technical support (download problems etc): 24 hours
- Pattern support (help with a pattern you’ve purchased): 48 hours
- General PlanetJune-related questions: 2 business days
- Other questions: 5 business days
If you need my help regarding your order or have a question about one of my patterns, I’ll always reply:
- If you haven’t received a reply within this timeframe, please check your Spam folder. Automated shop emails come from shop@planetjune.com, but my personal replies come directly from june@planetjune.com (so please look for an email from ‘June at PlanetJune’)!
- If you still don’t see my reply, please feel free to send a quick follow-up email in case your message slipped through the cracks.
If your question isn’t related to PlanetJune customer support or pattern support, please see Where can I get more crochet help?.
Related Questions:
- How do I download patterns?
- How do I view and/or print my patterns?
- I can’t view and/or print my patterns.
- I can’t complete checkout.
- I didn’t receive an order confirmation.
- I didn’t create a PlanetJune account – how do I log in?
- I’ve placed an order but can’t log into my PlanetJune account.
- I’ve found a mistake in your pattern – what should I do?
- My purchases don’t show in my PlanetJune account.
- Oops, I’ve ordered the same pattern twice!
