Timeline: I try to respond to customer support requests on the following schedule (but please remember that the ‘PlanetJune customer support team’ is just me and I can’t always respond as quickly as I’d like).
If you need my help regarding your order or have a question about one of my patterns, I’ll always respond to your emails! If you haven’t received a reply in a timely manner (see Timeline, above, for estimates), please remember to check your Spam folder for my email. Automated emails from my shop are sent from firstname.lastname@example.org, but personal replies directly from me will come from my Gmail address (my name @ gmail.com) so please look out for an email from June Gilbank, not from PlanetJune!
If your question isn’t regarding customer support or pattern support, please see Where can I get more crochet help?.