PlanetJune FAQ

Need help? You'll find it here!

When will you reply to my email?

Timeline: I try to respond to customer support requests on the following schedule (but please remember that the ‘PlanetJune customer support team’ is just me and I can’t always respond as quickly as I’d like).

  • Technical support – problems downloading purchases etc – 24 hrs
  • Pattern support – help with a pattern you’ve purchased – 48 hrs
  • General PlanetJune-related questions – 2 business days
  • Other questions – 5 business days

If you need my help regarding your order or have a question about one of my patterns, I’ll always respond to your emails! If you haven’t received a reply in a timely manner (see Timeline, above, for estimates), please remember to check your Spam folder for my email. Automated emails from my shop are sent from, but personal replies directly from me will come from my Gmail address (my name @ so please look out for an email from June Gilbank, not from PlanetJune!

If your question isn’t regarding customer support or pattern support, please see Where can I get more crochet help?.

Related Questions:

All FAQ Categories:

  • Quick Links: Crochet

    buy crochet patterns and accessories from my online store

    Idiot's Guides: Crochet and The Complete Idiot's Guide to Amigurumi by June Gilbank

    Crochet video tutorials and step-by-step photo tutorials

    Free PlanetJune crochet patterns

    Frequently Asked Questions

    Quick Links: Crafts

    Punchneedle Embroidery information, ebook & patterns

    Papercraft ebook & tutorials

    Free PlanetJune craft projects & tutorials

  • Note:

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    The PlanetJune Blog
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    for patterns to buy