When will you reply to my email?

Timeline: I try to respond to customer support requests on the following schedule (but please remember that the ‘PlanetJune customer support team’ is just me and I can’t always respond as quickly as I’d like).

• Technical support – problems downloading purchases etc – 24 hrs
• Pattern support – help with a pattern you’ve purchased – 48 hrs
• General PlanetJune-related questions – 2 business days
• Other questions – 5 business days

If you need my help regarding your order or have a question about one of my patterns, I’ll always respond to your emails! If you haven’t received a reply in a timely manner (see Timeline, above, for estimates), please remember to check your Spam folder for my email. Automated emails from my shop are sent from shop@planetjune.com, but personal replies directly from me will come from june@planetjune.com (so please look out for my reply coming from ‘June at PlanetJune’)!

If your question isn’t regarding customer support or pattern support, please see Where can I get more crochet help?.

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Related Questions:

• How do I download patterns?
• How do I view and/or print my patterns?
• I can’t view and/or print my patterns.
• I can’t complete checkout.
• I didn’t receive an order confirmation.
• I didn’t create a PlanetJune account – how do I log in?
• I’ve placed an order but can’t log into my PlanetJune account.
• I’ve found a mistake in your pattern – what should I do?
• My purchases don’t show in my PlanetJune account.
• Oops, I’ve ordered the same pattern twice!

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• FAQ Overview [All Questions]
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