PlanetJune FAQ

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I can’t complete checkout.

  • PayPal requires a shipping address before you can pay me (even though I don’t need it if you’re only ordering patterns!) If you don’t have a shipping address listed in either your PlanetJune account or your PayPal account, please add your shipping address to one or the other and then try to check out again.
  • If you don’t have a PayPal account, please make sure your name and billing address are spelled exactly the same way as they appear on your credit card statement, otherwise your credit card company won’t let PayPal proceed with your transaction.
  • If you do have a PayPal account but you’ve recently changed some of the details for your linked credit/debit card (e.g. you received a new card with a new expiry date, or moved house and so changed your billing address), make sure you update your card details in your PayPal account.
  • If you have a PayPal account and your card details are up to date and you’ve entered your shipping address but you’re still experiencing difficulty in paying, it may be a temporary glitch at PayPal’s end. I suggest you wait a few minutes and try again, and then, if it still doesn’t work, contact PayPal customer support for assistance (and copy and paste the error message into your email so they can help pinpoint your problem).
  • If, for some reason, you cannot pay via PayPal, most of my patterns are also available to purchase through my Etsy shop, where you can pay directly with your credit or debit card. Although this option doesn’t give you an instant download, once I’ve processed your order, your patterns will be available for you to download from your PlanetJune account as usual.
    • To find the patterns you require, look for the ‘Search items’ box partway down the page.
    • (If you have problems locating specific patterns or sets in my Etsy shop, please email me with details and I’ll send you the links!)

Related Questions:


All FAQ Categories:

  • Quick Links: Crochet

    buy crochet patterns and accessories from my online store

    Idiot's Guides: Crochet and The Complete Idiot's Guide to Amigurumi by June Gilbank

    Crochet video tutorials and step-by-step photo tutorials

    Free PlanetJune crochet patterns

    Frequently Asked Questions

    Quick Links: Crafts

    Punchneedle Embroidery information, ebook & patterns

    Papercraft ebook & tutorials

    Free PlanetJune craft projects & tutorials

  • Note:

    The Search box above only searches the answers within this FAQ. If you don’t find your answer here, please visit:

    The PlanetJune Blog

    for tutorials, free patterns, news and other info

    The PlanetJune Shop

    for patterns to buy