PlanetJune FAQ

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I’ve bought a pattern – how and when will I receive it?

Your PlanetJune account gives you unlimited access to all your PlanetJune pattern purchases, in case you ever need to download another copy, or if there’s an update to the pattern.

Buying directly from PlanetJune

All patterns bought from the PlanetJune shop (www.planetjune.com/shop) are automatically available for immediate download from your PlanetJune account as soon as you have completed your order and payment. (Need help with that? Read the download instructions.)

  • If you paid using PayPal Express Checkout and did not create a PlanetJune account, one was automatically created for you. (If you don’t see the email with your temporary password, please check your Spam folder.)
  • If you paid by PayPal eCheck (this usually happens when you send payment via your bank account or debit card instead of a credit card), your patterns will be avilable as soon as your eCheck clears through PayPal, which usually takes a few days – check your PayPal account for the expected clearing date.

Note: if the pattern still appears in your shopping cart and there’s no record of your order in ‘My Account’, that means your order was not completed (check your PayPal – you’ll see that no payment was made to me). Log back in to your PlanetJune account, go to checkout again and you’ll be redirected to PayPal so you can pay. Once payment is complete, you’ll be returned from PayPal back to my shop, where you’ll be able to download your pattern immediately.

Buying from my Etsy shop

If you bought a pattern from my Etsy shop, it will be downloadable from PlanetJune.com as a PDF file once I have processed your order.

If you don’t already have a PlanetJune account using the email address you use for your Etsy account, I’ll create one for you using that email (unless you request the account be created with a different email address).

I’ll email you with your download details when your order has been processed, within 2 working days of payment wherever possible. Please remember to check your Spam folder if you don’t see my email. I recommend that you purchase from my own shop in future, so you won’t have to wait to receive your patterns!


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