{"id":147,"date":"2016-11-23T01:53:43","date_gmt":"2016-11-23T06:53:43","guid":{"rendered":"http:\/\/localhost\/faq\/?page_id=147"},"modified":"2025-11-24T11:46:53","modified_gmt":"2025-11-24T16:46:53","slug":"when-will-you-reply-to-my-email","status":"publish","type":"page","link":"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/when-will-you-reply-to-my-email\/","title":{"rendered":"When will you reply to my email?"},"content":{"rendered":"<p><strong>Timeline:<\/strong> I always try to respond to customer support requests within the following timeline (but please remember that the &#8216;PlanetJune customer support team&#8217; is just me, and occasionally there are circumstances beyond my control). <\/p>\n<ul>\n<li><strong>Technical support<\/strong> (download problems etc): 24 hours<\/li>\n<li><strong>Pattern support<\/strong> (help with a pattern you&#8217;ve purchased): 48 hours<\/li>\n<li><strong>General PlanetJune-related questions:<\/strong> 2 business days<\/li>\n<li><strong>Other questions:<\/strong> 5 business days<\/li>\n<\/ul>\n<p>If you need my help regarding your order or have a question about one of my patterns, I&#8217;ll <strong>always<\/strong> reply:<\/p>\n<ul>\n<li>If you haven&#8217;t received a reply within this timeframe, please check your Spam folder. Automated shop emails come from shop@planetjune.com, but my personal replies come directly from june@planetjune.com (so please look for an email from &#8216;June at PlanetJune&#8217;)!<\/li>\n<li>If you still don&#8217;t see my reply, please feel free to send a quick follow-up email in case your message slipped through the cracks.<\/li>\n<\/ul>\n<p>If your question isn&#8217;t related to PlanetJune customer support or pattern support, please see <em><a href=\"\/faq\/about-planetjune-crochet-patterns\/where-can-i-get-more-crochet-help\/\">Where can I get more crochet help?<\/a><\/em>.<\/p>\n<hr \/>\n<h2>Related Questions:<\/h2>\n\n<!-- Page-list plugin v.5.9 wordpress.org\/plugins\/page-list\/ -->\n<ul class=\"page-list siblings-page-list \">\n<li class=\"page_item page-item-133\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/how-do-i-download-patterns\/\">How do I download patterns?<\/a><\/li>\n<li class=\"page_item page-item-135\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/how-do-i-view-andor-print-my-patterns\/\">How do I view and\/or print my patterns?<\/a><\/li>\n<li class=\"page_item page-item-137\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/i-cant-view-andor-print-my-patterns\/\">I can&#8217;t view and\/or print my patterns.<\/a><\/li>\n<li class=\"page_item page-item-139\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/i-cant-complete-checkout\/\">I can&#8217;t complete checkout.<\/a><\/li>\n<li class=\"page_item page-item-141\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/i-didnt-receive-an-order-confirmation\/\">I didn&#8217;t receive an order confirmation.<\/a><\/li>\n<li class=\"page_item page-item-143\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/i-didnt-create-a-planetjune-account-how-do-i-log-in\/\">I didn&#8217;t create a PlanetJune account &#8211; how do I log in?<\/a><\/li>\n<li class=\"page_item page-item-373\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/ive-placed-an-order-but-cant-log-into-my-planetjune-account\/\">I&#8217;ve placed an order but can&#8217;t log into my PlanetJune account.<\/a><\/li>\n<li class=\"page_item page-item-34\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/ive-found-a-mistake-in-your-pattern-what-should-i-do\/\">I&#8217;ve found a mistake in your pattern &#8211; what should I do?<\/a><\/li>\n<li class=\"page_item page-item-145\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/my-purchases-dont-show-in-my-planetjune-account\/\">My purchases don&#8217;t show in my PlanetJune account.<\/a><\/li>\n<li class=\"page_item page-item-390\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/oops-ive-ordered-the-same-pattern-twice\/\">Oops, I&#8217;ve ordered the same pattern twice!<\/a><\/li>\n\n<\/ul>\n<hr \/>\n<h2>All FAQ Categories:<\/h2>\n\n<!-- Page-list plugin v.5.9 wordpress.org\/plugins\/page-list\/ -->\n<ul class=\"page-list \">\n<li class=\"page_item page-item-38\"><a href=\"https:\/\/www.planetjune.com\/faq\/\">FAQ Overview [All Questions]<\/a><\/li>\n<li class=\"page_item page-item-77 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/order-troubleshooting\/\">Order Troubleshooting<\/a><\/li>\n<li class=\"page_item page-item-4 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/about-planetjune\/\">About PlanetJune<\/a><\/li>\n<li class=\"page_item page-item-12 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/about-planetjune-crochet-patterns\/\">About PlanetJune Crochet Patterns<\/a><\/li>\n<li class=\"page_item page-item-71 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/buying-patterns\/\">Buying Patterns<\/a><\/li>\n<li class=\"page_item page-item-73 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/yarn-and-hooks-for-amigurumi\/\">Yarn (and Hooks) for Amigurumi<\/a><\/li>\n<li class=\"page_item page-item-75 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/commission-requests\/\">Commission Requests<\/a><\/li>\n<li class=\"page_item page-item-79 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/translations\/\">Translations<\/a><\/li>\n<li class=\"page_item page-item-81 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/teaching\/\">Teaching<\/a><\/li>\n<li class=\"page_item page-item-83 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/linking\/\">Linking<\/a><\/li>\n<li class=\"page_item page-item-417 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/other-crafts\/\">Other Crafts<\/a><\/li>\n<li class=\"page_item page-item-85 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/reviews-and-advertising\/\">Reviews and Advertising<\/a><\/li>\n<li class=\"page_item page-item-87 page_item_has_children\"><a href=\"https:\/\/www.planetjune.com\/faq\/craft-business-advice\/\">Craft Business Advice<\/a><\/li>\n\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Timeline: I always try to respond to customer support requests within the following timeline (but please remember that the &#8216;PlanetJune customer support team&#8217; is just me, and occasionally there are circumstances beyond my control). Technical support (download problems etc): 24 hours Pattern support (help with a pattern you&#8217;ve purchased): 48 hours General PlanetJune-related questions: 2 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":77,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-147","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.planetjune.com\/faq\/wp-json\/wp\/v2\/pages\/147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planetjune.com\/faq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.planetjune.com\/faq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.planetjune.com\/faq\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.planetjune.com\/faq\/wp-json\/wp\/v2\/comments?post=147"}],"version-history":[{"count":11,"href":"https:\/\/www.planetjune.com\/faq\/wp-json\/wp\/v2\/pages\/147\/revisions"}],"predecessor-version":[{"id":552,"href":"https:\/\/www.planetjune.com\/faq\/wp-json\/wp\/v2\/pages\/147\/revisions\/552"}],"up":[{"embeddable":true,"href":"https:\/\/www.planetjune.com\/faq\/wp-json\/wp\/v2\/pages\/77"}],"wp:attachment":[{"href":"https:\/\/www.planetjune.com\/faq\/wp-json\/wp\/v2\/media?parent=147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}