{"id":16177,"date":"2016-02-12T02:53:22","date_gmt":"2016-02-12T07:53:22","guid":{"rendered":"http:\/\/www.planetjune.com\/blog\/?p=16177"},"modified":"2017-10-02T06:35:49","modified_gmt":"2017-10-02T10:35:49","slug":"missing-email","status":"publish","type":"post","link":"https:\/\/www.planetjune.com\/blog\/missing-email\/","title":{"rendered":"Missing Email?"},"content":{"rendered":"<p>I&#8217;ve had a bit of a disaster this week: I just discovered that a big <a href=\"https:\/\/www.cloudmark.com\/en\/s\/about\" target=\"_blank\" rel=\"noopener\">online reputation company<\/a> flagged me as a potential spammer, which has led to lots of automated emails from @planetjune.com addresses being blocked by many email providers <strong>before<\/strong> they had a chance to reach your mailbox.<\/p>\n<h2>Unsubscribe vs Mark as Spam<\/h2>\n<p>I&#8217;m very careful with the email addresses entrusted to me and I&#8217;d <strong>never<\/strong> send unsolicited email or share your email address with anyone else.<\/p>\n<p>The most likely reason I got into this situation is that people who no longer wanted my email newsletter marked it as Spam instead of unsubscribing. I get it &#8211; we&#8217;re all drowning in email these days! But if you&#8217;ve had enough emails from a business you subscribe to, <em>please<\/em> use the Unsubscribe link in the email. Don&#8217;t mark anything as Spam unless it&#8217;s email you never requested.<\/p>\n<h2>Are You Missing Email?<\/h2>\n<p>Now I know about this, I&#8217;ve contacted the company and they&#8217;ve fixed my reputation, so PlanetJune emails won&#8217;t be blocked any more. The remaining problem is that this has been in play since <strong>early December<\/strong>, so there are several types of email that may not have got through to you between then and now. These could be important emails, for example if:<\/p>\n<ul>\n<li>You ordered with PayPal Express Checkout and haven&#8217;t received your account password<\/li>\n<li>You asked my shop for a new password and it never arrived<\/li>\n<li>You signed up for my mailing list but haven&#8217;t received the confirmation email<\/li>\n<li>You pledged towards a commission but haven&#8217;t received the confirmation email<\/li>\n<\/ul>\n<h2>What to do&#8230;<\/h2>\n<p>If any of the above scenarios apply, here&#8217;s how to resolve your problem:<\/p>\n<ul>\n<li>If you <strong>need a password<\/strong> for your PlanetJune account, <a href=\"\/shop\/index.php?main_page=password_forgotten\">click here<\/a>, enter your email address, and my shop will send you a new temporary password. Check your Spam if you don&#8217;t see the password within a minute or two. And, once you&#8217;ve logged in, go to &#8216;My Account&#8217; and change your password to something you&#8217;ll remember.<\/li>\n<li>If you <strong>signed up for my mailing list<\/strong> but didn&#8217;t receive a confirmation email, please <a href=\"\/list\/?p=subscribe&amp;id=1\">click here<\/a> and sign up again. The confirmation should arrive almost immediately &#8211; check your Spam if you don&#8217;t see it within a minute or two.<\/li>\n<li>If you <strong>made a pledge<\/strong> towards a design commission but a) haven&#8217;t received the confirmation email or b) the pledge doesn&#8217;t show on <a href=\"\/commissions\/#mypledges\">your list of pledges<\/a>, please make a new pledge <a href=\"\/commissions\/\">here<\/a>. Your confirmation email should arrive almost immediately &#8211; check your Spam if you don&#8217;t see it within a minute or two.<\/li>\n<\/ul>\n<h2>Problems?<\/h2>\n<p>If you still don&#8217;t receive the email you expect, or have any other problems with your interactions with PlanetJune, please feel free to <a href=\"mailto:june@planetjune.com\">email me directly<\/a> at any time. If there&#8217;s a problem, I want to fix it, and I can&#8217;t do that if I don&#8217;t know about it!<\/p>\n<p>Thanks for your understanding, and please know that I&#8217;m always ready and willing to help if you have any PlanetJune-related problems, now or in the future.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;ve had a bit of a disaster this week: I just discovered that a big online reputation company flagged me as a potential spammer, which has led to lots of automated emails from @planetjune.com addresses being blocked by many email providers before they had a chance to reach your mailbox. Unsubscribe vs Mark as Spam [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_post_was_ever_published":false},"categories":[25],"tags":[],"class_list":["post-16177","post","type-post","status-publish","format-standard","hentry","category-craft-business"],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/www.planetjune.com\/blog\/wp-json\/wp\/v2\/posts\/16177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.planetjune.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.planetjune.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.planetjune.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.planetjune.com\/blog\/wp-json\/wp\/v2\/comments?post=16177"}],"version-history":[{"count":0,"href":"https:\/\/www.planetjune.com\/blog\/wp-json\/wp\/v2\/posts\/16177\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.planetjune.com\/blog\/wp-json\/wp\/v2\/media?parent=16177"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.planetjune.com\/blog\/wp-json\/wp\/v2\/categories?post=16177"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.planetjune.com\/blog\/wp-json\/wp\/v2\/tags?post=16177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}